Return & Exchange Policy
Your satisfaction is our priority - Easy returns within 7 days
7 Days Return
From delivery date
Quality Checked
Before dispatch
Easy Exchange
Hassle-free process
Return Window
✓ 7 Days Return Policy
You can request a return or exchange within 7 days from the date of delivery. The return window starts from the delivery date mentioned in your order tracking.
To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
What Can Be Returned
Defective or Damaged Products
Products with manufacturing defects or damage during transit
Wrong Product Delivered
You received a different product than what you ordered
Size or Fit Issues
Product doesn't fit as expected (must be unworn with tags intact)
Quality Not as Described
Product quality significantly differs from description
Non-Returnable Items
⚠️ The following items cannot be returned for hygiene reasons:
- Innerwear, undergarments, and intimate apparel (unless defective or wrong item delivered)
- Products with removed or damaged tags
- Worn, washed, or altered products
- Items on final sale or clearance (unless defective)
- Products returned after 7 days of delivery
How to Return
- 1
Contact Customer Support
Email us at support@imtrils.com or WhatsApp us at +91 99109 49677 with your order details
- 2
Return Approval
Our team will review your request and provide return instructions within 24 hours
- 3
Pack Your Item
Securely pack the product in its original packaging with all tags and accessories
- 4
Ship the Product
We'll arrange a pickup or provide you with a return shipping label
- 5
Refund or Exchange
Once we receive and inspect your return, we'll process your refund within 5-7 business days
Refund Policy
- •
Refund Timeline: Once your return is received and inspected, we'll send you an email notification. Refunds will be processed within 5-7 business days.
- •
Refund Method: Refunds will be credited back to your original payment method (UPI, bank account, credit/debit card, etc.).
- •
Partial Refunds: If your return is due to size/fit issues (not defective), return shipping costs may be deducted from your refund.
- •
Exchanges: We offer direct exchanges for size or color variations based on stock availability.
Important Notes
- •
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
- •
For hygiene reasons, we cannot accept returns on innerwear unless the product is defective or we sent you the wrong item.
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All returns are subject to quality check. If the product doesn't meet our return criteria, we reserve the right to reject the return.
- •
Sale items and products with special discounts may have different return policies. Please check product details before purchase.